Miami International Airport Ranks High In Survey
Miami International Airport’s retail services ranked highest in customer satisfaction among all large airports in North America in 2006 and eleventh for overall airport satisfaction, according to a recently released study by J.D. Power and Associates.
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The overall satisfaction survey places MIA ahead of other large airports such as Minneapolis/St. Paul International, Los Angeles International, Orlando International, Denver International and San Francisco International.
MIA currently has 44 retail and eight duty-free store locations, in addition to 68 food and beverage sites. In the last seven months, MIA has opened 14 new, national name-brand retail stores.
The 2006 North America Airport Satisfaction Study is based on responses from more than 9,800 passengers who took a flight between January and May of 2006. Passengers evaluated up to two different airports — their departing and arriving airport — for a total of more than 17,000 evaluations.
